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Customer Service
Communication in the Workplace Series 2008

Year

2007

Producer

VEA

Country of Origin

Australia

Duration

00:26:00

Product Code

VEA07021000

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Description

This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service. The program looks at the following: ?Defining customer service and customers ?What makes for better customer service practices ?The customer transaction ?Sustaining good customer service ?Concluding the customer transaction ?Dealing with difficult customers

Key Product Data

VEA Logo

Production Year
2007

Duration
00:26:00

Producer
VEA

Country Of Origin
Australia

Subtitles
Yes

Level
Middle Secondary to Professional

Product Code
VEA07021000