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Unhappy Customers
The Improving Service Series - Module 7

Year

1998

Producer

Ash Quarry Library

Country of Origin

Australia

Duration

00:31:00

Product Code

ASH98001000

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Description

Complaints from customers and clients about some aspect of service are inevitable. This program looks at such complaints as: * Something to be welcomed. * An opportunity to satisfy customers. * A way of ensuring repeat business. * An opportunity to create an excellent reputation. It gives a clear step-by-step process for responding to complaints and includes a number of case studies which can be analysed and discussed.

Key Product Data

Ash Quarry Library Logo

Production Year
1998

Duration
00:31:00

Producer
Ash Quarry Library

Country Of Origin
Australia

Level
Professional

Product Code
ASH98001000