Start of content

Handling the Difficult Customer
Take Away Training

Year

2009

Producer

Ash Quarry Library

Country of Origin

Australia

Duration

00:15:00

Product Code

ASH09019000

Please contact us for free resources

Thumbnails

Buy On DVD

This video is part of the ClickView Library. Please contact us for pricing on 02 9509 2600 or at info@clickview.com.au.

Buy Streaming Licence

Not Logged in

Please log in to see prices.

Description

In some workplaces, employees need to deal with really difficult customers or clients - often for lengthy periods of time. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to effectively deal with them. He considers: 1. Range of reasons why people are so difficult 2. Understanding the importance of the reasons 3. Exploring alternative ways to manage 4. Considering what service we provide 5. Wrapping up the difficult customer interaction effectively

Key Product Data

Ash Quarry Library Logo

Production Year
2009

Duration
00:15:00

Producer
Ash Quarry Library

Country Of Origin
Australia

Level
Professional

Product Code
ASH09019000