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Conveying A Professional Image
Hotlines Series Program 2

Year

2000

Producer

Ash Quarry Library

Country of Origin

Australia

Duration

00:12:00

Product Code

ASH00001000

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Description

People in call centres are the window to their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls. It will help learners to develop these skills: * Speak clearly * Avoid jargon and slang * Greet warmly * Ask permission to hold * Respect customers on hold * Explain transfers * Offer more service

Key Product Data

Ash Quarry Library Logo

Production Year
2000

Duration
00:12:00

Producer
Ash Quarry Library

Country Of Origin
Australia

Level
Professional

Product Code
ASH00001000