Start of content

Controlling Call Time
Hotlines Series Program 10

Year

2000

Producer

Ash Quarry Library

Country of Origin

Australia

Duration

00:15:00

Product Code

ASH00003000

Thumbnails

Buy On DVD

This video is part of the ClickView Library. Please contact us for pricing on 02 9509 2600 or at info@clickview.com.au.

Buy Streaming Licence

Not Logged in

Please log in to see prices.

Description

Staff in call centres need to be able to control call time and manage talkative callers politely. They need to: * Be patient * Respond and move on * Ask questions or offer help * Summarise * Interrupt politely - use name * Stick to rules AWARDS * Certificate for Creative Excellence - Colombus International Film & Video Festival, 2000 * Certificate for Creative Excellence, 3rd Place - US International Film & Video Festival, 2000

Key Product Data

Ash Quarry Library Logo

Production Year
2000

Duration
00:15:00

Producer
Ash Quarry Library

Country Of Origin
Australia

Level
Professional

Product Code
ASH00003000