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Building Relationships - Hotlines Series Program 3

Year

2000

Producer

Ash Quarry Library

Country of Origin

Australia

Duration

00:12:00

Product Code

ASH00005000

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Description

Call centre operators are often the first and most important point of contact with the customer. They need to have a positive approach to customers and learn to build rapport and be willing to help. This program covers these skills: * Be enthusiastic * Take personal responsibility * Show interest * Engage with the customer * Use the customer's name

Key Product Data

Ash Quarry Library Logo

Production Year
2000

Duration
00:12:00

Producer
Ash Quarry Library

Country Of Origin
Australia

Level
Professional

Product Code
ASH00005000