The resort office is the hub of any resort. It is where hotel reservations are processed, rooming lists issued and transfers arranged. It is also the focal point for hoteliers, stakeholders and guests. This location based program looks inside the resort office, its functions and responsibilities and the opportunities that it presents. Thomas Cook CEO of Group Management Pete Constanti explains why the resort office is pivotal to travel companies such as his. This program is an excellent resource for students of travel, tourism and hospitality industries.