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Introducing Customer Service

Year

1996

Producer

VEA

Country of Origin

Australia

Duration

00:28:00

Product Code

VEA96017000

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Description

In today's highly competitive business world, it is often only the level of customer service that distinguishes one company from another. This program introduces and defines customer service by talking to representatives from customer-focussed organisations like 'ANZ Bank' and 'The Body Shop'. It presents real-life dramatisations in its consideration of the process of meeting customers' needs and expectations, internal and external customers, dealing with dissatisfied customers and more.

Key Product Data

VEA Logo

Production Year
1996

Duration
00:28:00

Producer
VEA

Country Of Origin
Australia

Level
Senior Secondary to Professional

Product Code
VEA96017000