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Communicating Clearly
Hotlines Series Program 4

Year

2000

Producer

Ash Quarry Library

Country of Origin

Australia

Duration

00:14:00

Product Code

ASH00006000

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Description

Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. They must demonstrate these skills: * Listen carefully to identify needs * Question to clarify and check * Give information clearly * Explain methodically * Ensure information is understood

Key Product Data

Ash Quarry Library Logo

Production Year
2000

Duration
00:14:00

Producer
Ash Quarry Library

Country Of Origin
Australia

Level
Professional

Product Code
ASH00006000