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Telephone Customer Service
Customer Service Essentials

Year

2012

Producer

VEA

Country of Origin

Australia

Duration

00:18:26

Product Code

VEA11071000

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Description

For most people dealing with customer service call centres can be a frustrating experience. This is made even worse if the customer needs to traverse through a menu of options or voice prompted system. This experience can be lengthy and extremely frustrating.

This program demonstrates the importance that at every opportunity the customer has to talk to a customer service representative, where they are greeted by a friendly, engaging and informed operator able to provide them with a positive outcome.

Using dramatised scenarios, this excellent resource looks at various aspects of delivering professional customer service, correct phone techniques, using the technology and handling conflict.


Key Product Data

VEA Logo

Production Year
2012

Duration
00:18:26

Producer
VEA

Country Of Origin
Australia

Subtitles
Yes

Level
Middle Secondary to Professional

Product Code
VEA11071000