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Person to Person Customer Service
Customer Service Essentials

Year

2012

Producer

VEA

Country of Origin

Australia

Duration

00:20:49

Product Code

VEA11070000

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Description

With so many choices available to customers these days, it is vital that your customer's needs are met every time. You must go beyond, you need to have the customer service skills, guarantee an enjoyable, positive experience that leaves the customer satisfied and prepared to do business with your organisation again.

From first impressions to the completion of the exchange the customer needs to feel engaged, welcome and confident that they are receiving the level of service they require.

Using dramatised scenarios and a range of footage, this program demonstrates techniques for delivering outstanding customer service.


Key Product Data

VEA Logo

Production Year
2012

Duration
00:20:49

Producer
VEA

Country Of Origin
Australia

Subtitles
Yes

Level
Middle Secondary to Professional

Product Code
VEA11070000