This program covers important principles in dealing with difficult customers within the customer service industry.
Included are feature interviews with service and training professionals from Safeway/Woolworths, The Windsor Hotel Melbourne, Jennifer Allcorn - difficult customer specialist from Gordon TAFE, and the 2004 Best in Australia Industry Award winner, Melbourne restaurant Jacques Reymond.
The program offers sound advice for dealing with difficult customers in an easy to understand and practical way. Various role plays are included to demonstrate points and interviews with professionals who work in a variety of areas within the customer service industry.
It is an informative mix of expert knowledge with excellent examples on how to deal with difficult customers.