The Hospitality Industry is a dynamic and rewarding source of employment for over half a million Australians. This program examines the people who live just behind the scenes in every Australian restaurant, hotel and catering venue. They are the people who ensure that all those tourists, diners and party-goers are fed, housed, serviced and catered for. It looks at what they do and why on earth they do it. By profiling a range of professionals, this program gives a real 'feel' for the industry, exploring: - The difference between service and servility. - The need for positive workplace attitude. - Effective staff and client communication. - Building self-confidence and industry awareness. This program is a must for school VET programs in hospitality.