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Dealing With Cultural Differences in Tourism and Hospitality

Year

1998

Producer

VEA

Country of Origin

Australia

Duration

00:22:00

Product Code

VEA98006000

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Description

Until quite recently, many Australians in the tourism and hospitality industries prided themselves on expressing their 'Australianess', regardless of the origin or gender of their client. Many tourists were put off by what they saw as our cultural chauvinism. Today, there is much more sensitivity to the needs of people from different cultures, but we still have a long way to go before we achieve World's Best Practice. In this program, we talk to people from a range of countries, as well as senior Sofitel Hotel staff, and people from tourist organisations. Differences and common threads for various cultural groups are summarised. This program will help anyone involved in these demanding industries to improve their understanding, particularly in relation to the four major tourist groups: * Japanese * Germans * Chinese * Americans

Key Product Data

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Production Year
1998

Duration
00:22:00

Producer
VEA

Country Of Origin
Australia

Level
Middle Secondary to Professional

Product Code
VEA98006000