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Switch On Service

Year

2012

Producer

Seven Dimensions Pty Ltd

Country of Origin

Australia

Duration

00:06:00

Product Code

SEV12019000

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Description

Switch On Service' is aimed at developing and maintaining positive service attitudes in all staff that provide service to internal or external customers, whether it be face to face, on the phone or online. Segment one explores ways to avoid blaming and ways to overcome frustrations. Section two provides strategies for managing pressure, section three helps people to handle complaints and avoid service burnout and section four covers the skills and actions needed for managing difficult customers and their challenges.

Key Product Data

Seven Dimensions Pty Ltd Logo

Production Year
2012

Duration
00:06:00

Producer
Seven Dimensions Pty Ltd

Country Of Origin
Australia

Level
Professional

Product Code
SEV12019000