To use the concept of 'behavioural interviewing' to predict the future performance of recruitment candidates. A candidate who interviews superbly may not live up the interviewer's expectation in terms of actual performance. To help make the selection process more objective, leading industrial psychologist Dr Paul C Green has developed a proven system of 'behavioural interviewing'. Suitable for managers, supervisors and personnel specialists, this best-selling program shows that past behaviour is the key to predicting future performance. Rather than using intuition to select a candidate, the interviewer must intuitively ask the right questions to reveal examples of their past performance. Realistic interview scenarios demonstrate key skills such as: maintaining control of the interview; using silence as a tool; how to listen and use appropriate feedback; and seeking contrary evidence to truly determine the candidate's skills set.