To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction. Customers can be trying - and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressive behaviour, by being patronising or superior, or defensive behaviour, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches lay the foundations for customer care and provide a concrete set of behavioural rules to make customers happy and keep them coming back. They provide a memorable demonstration of the do's and don'ts of customer care, which include: finding the real need behind a request, agreeing to a solution with a customer, and seeing things through to a successful conclusion. Featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese.