Start of content

An Inside Job

Year

1990

Producer

Video Arts Limited

Country of Origin

United Kingdom

Duration

00:23:00

Product Code

VID90002000

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Description

The aim To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice. About the program Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this program, an investigator is called in to a hotel to investigate mismanagement, and identifies how the people in those departments not dealing with customers are actually letting external customer service down. The program is suitable for everyone in a customer-focused industry, and identifies three steps to creating an effective internal customer perspective: -Identify your internal customers -Consult them about their needs -Serve them as though they are external customers Featuring Hugh Laurie and Edward Petherbridge.

Key Product Data

Video Arts Limited Logo

Production Year
1990

Duration
00:23:00

Producer
Video Arts Limited

Country Of Origin
United Kingdom

Level
Professional

Product Code
VID90002000