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VEA Australia/New Zealand Pty Ltd Privacy Policy

March 2014


This Privacy Policy explains why and when we collect your personal information, and what use we make of that information. This policy also explains where and why your information may be disclosed to third parties, and security measures used by VEA to help protect your personal information.

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.  

How we collect information about you

We collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using, your location, mobile network information, standard web log data and other information. Web log data includes the browser type you’re using and traffic to and from our site. When you visit our website, we also collect information about your transactions and your activities.

In addition, if you open an account, we may collect contact information, such as your name, address, phone, email and other similar information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

We may also collect additional information from or about you in other ways, such as through contact with our customer support team, and results when you respond to a survey.  


Cookies are small files that a site or it’s service provider transfers to your computer’s hard drive  through your Web browser(if you allow) that enables the site’s or service provider’s systems to recognise your browser  and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 You may choose to turn off all cookies, which you can do through your browser. If you turn cookies off you may not have access to many features that make your experience efficient and some of our services will not function properly.  

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We implement a variety of security measures to maintain safety of your personal information. You personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. We do not store credit card information provided to our website, rather we use the services of PayPal as our payment gateway provider. Other service providers are governed by their own privacy policies and you should refer to their policies at your own discretion.


How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. We may use your personal information to:

  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • customise, measure, and improve the content, layout, and operation of our websites and applications;
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences and transaction history;
  • compare information for accuracy and verify it with third parties.



VEA may use your information to contact you for marketing purposes, including but not limited to new products, services, promotions, give aways, via email, telephone, and printed material. We currently advertise with Third party vendors, including Google, displaying ads on sites on the internet. These third party vendors, including Google use cookies to serve ads based on a user's prior visits to our website. Some of the information gathered such as age, gender and interests might be used for marketing purposes. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. If you have any queries, problems, or complaints please contact us by any of the methods detailed below.

If you do not wish to receive any marketing communications from us, you may choose to opt out as follows;

  • If you receive email marketing email from us you may select  “unsubscribe” to remove your email address from our database,
  • Email to advise that you do not wish to receive any marketing material from us, or
  • Phone, 03 5448 2400 and advise one of our customer service representatives, or
  • Write to us, VEA Australia/New Zealand P/L, 111a Mitchell St, Bendigo, Vic, 3550.


How we share personal information with other parties

We may share your personal information with:

  • Service providers who help with our business operations such as, bill collection, marketing, and technology services.
  • Banking partners.
  • We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.  
  • Other third parties with your consent or direction to do so.

We will not sell or rent any of your personal information to third parties for their marketing purposes and only share your personal information with third parties as described in this policy.


How you can contact us about privacy questions.

 Should you have any queries, concerns or wish to make a complaint, you may contact us as follows:


 Mail:     Privacy Officer, VEA Australia/New Zealand Pty Ltd, 111a Mitchell st, Bendigo Vic 3550