This Real Smart program addresses conflict and conflict resolution. This fast-paced, fun and information-filled program explores what conflict is, what causes it, and its presence in everyday life. Conflict Resolution covers many points, including: * Conflict needn't always be negative * People have, and are entitled to have, different points of view, * In many situations, there is no right or wrong side to a conflict. Conflict Resolution examines ways of effectively dealing with conflict, including achieving win-win outcomes, using assertive language and mediated outcomes. Expert opinion is offered by Jackie Bornstein of the International Conflict Resolution Centre.