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Understanding the Nature of Conflict
Conflict Management in Health Care

Year

2009

Producer

VEA

Country of Origin

Australia

Duration

00:20:00

Product Code

VEA09032000

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Description

Conflict, it occurs in any workplace, and always needs to be carefully managed. In many ways, there is a greater potential for conflict to occur in an aged care environment than in a number of other workplaces. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. There is generally a range of emotions and issues involved in the care of vulnerable people, and aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. A range of skills needed for conflict resolution are examined, and the program finishes with a look at behaviours that elicit resistance, and those that elicit cooperation.

Key Product Data

VEA Logo

Production Year
2009

Duration
00:20:00

Producer
VEA

Country Of Origin
Australia

Subtitles
Yes

Level
Professional

Product Code
VEA09032000