Conflict, it occurs in any workplace, and always needs to be carefully managed. In many ways, there is a greater potential for conflict to occur in an aged care environment than in a number of other workplaces. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. There is generally a range of emotions and issues involved in the care of vulnerable people, and aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. A range of skills needed for conflict resolution are examined, and the program finishes with a look at behaviours that elicit resistance, and those that elicit cooperation.