Aged care workers often find themselves in positions where they need to think on their feet and deal with conflict effectively. Relationships with residents or clients, their families and carers, other health professionals and managers of aged care services can require delicate balancing. Through various dramatised scenarios, this program looks at a range of typical situations in an aged care environment where conflict between people occurs. In each case, several potential responses to the situation are examined and conclusions drawn about the most effective and appropriate ways to deal with them. Scenarios include conflict between aged care staff and relatives, conflict between peers, conflict between aged care staff and doctors, and conflict between aged care staff and the administration of a facility.