For many, finding the 'right' way expressing what they 'think and feel' is an effort. Rather than express how they feel they withdraw into themselves. Other people behave more aggressively and attempt to force their will on those around them. This program will demonstrate how to communicate more effectively with those around you in order to achieve a positive outcome for everybody. With the use of dramatisations, the health care worker views situations depicting passive, aggressive and assertive behaviour, enabling you to develop strategies for managing different situations.