For some people, managing their health involves complex care plans and access to a variety of resources. Individuals with disabilities, the elderly, or mentally impaired people are just some examples of people for whom achieving optimal outcomes is difficult. Achieving effective care may involve a number of health service providers and other resources. Appointing a case manager to negotiate this complex set of circumstances is one way in which health, well-being and personal goals can be achieved. Featuring expert interviews and real-world examples, this is a high-quality resource exploring the key skills of good case management and the importance of collaboration.