Caring is an important part of curing. Ones perceptions, culture and values all influence an attitude that may help or hinder the development of effective relationships. In this program your staff will learn to engage each patient in a kind and caring manner. At the conclusion of this program, the participant will be able to: 1. Complete two exercises that will help clarify values. 2. List three characteristics of a helping relationship and describe how each would be used. 3. Demonstrate these important helping characteristics when interacting with clients. 4. Recognise your personal helping style. 5. Identify useful attending skills and demonstrate their use with clients.